what your "uncoachable" employee is trying to tell you

“Most people do not listen with the intent to understand; they listen with the intent to reply.”Stephen R. Covey “It is difficult to free fools from the chains they revere.”Voltaire The Myth of the “Uncoachable” Employee Last month, an operations VP told me, “I’ve got a supervisor who just won’t change. We’ve tried everything. She’s uncoachable.” I asked for specifics.He listed missed targets, defensive body language, and two tense meetings. I asked what they had tried.He paused, thought for...